Our Service Guarantee
Every restoration is backed by our 3-month service guarantee.
Our promise to every customer
3-month guarantee
Every restoration is backed by our 3-month service guarantee.
Clean & tidy
Extraction at source and sealed doorways keep dust out of your home.
On time, on price
Agreed start dates and a fixed written price.
Fully insured
£5m public liability cover, with certificates on request.
Aftercare advice
Written aftercare advice, and a team that answers the phone.
Safe finishes
Water-based lacquers and natural oils with very low odour.
The guarantee in detail
Our 3-month service guarantee
All floor restoration work we carry out — sanding, staining and finishing — is guaranteed for 3 months from the date we complete the job. If anything we did is not right within that period, we return and fix it at no cost to you.
It covers faults including:
Finish peeling, lifting or failing to cure properly
Visible sanding marks or uneven sanding left by our machines
Stain colour that is uneven or does not match the approved sample
Boards or blocks we repaired or replaced that come loose under normal use
The guarantee applies under normal domestic or agreed commercial use, provided the aftercare advice we give you is followed.
Exclusions
Gap filling is not covered by the guarantee. Timber floors expand and contract with seasonal changes in temperature and humidity, and with structural movement in the building. That movement can cause filler to crack or work loose and gaps to reappear, however carefully the work was done. Because this is down to the timber rather than our workmanship, it falls outside the guarantee. Our gap filling page explains the options.
We also cannot cover:
Water damage, leaks, flooding or spills left standing on the floor
Marks from furniture moved or used without protective pads
Wear from pets' claws, stiletto heels, grit and castors
Problems with the subfloor, joists, damp or the structure of the building
Natural changes in timber colour caused by sunlight and age
Floors not maintained as advised, or cleaned with unsuitable products
How to make a claim
Spotted something? Get in touch with a short description and some photos. We will arrange a visit, inspect the floor and, if the issue is covered, agree a date to put it right. The guarantee forms part of our terms and conditions.